权益政策

Committed to Inclusive Healthcare for All

 

At Veca Medical Health Centre, our unwavering commitment is to ensure that every individual, irrespective of age, ethnicity, gender, sexual orientation, religion, culture, socio-economic status, geographical location, wellness, or ability, has equal access to our comprehensive health services. This commitment extends to our Māori patients, acknowledging the fundamental significance of Te Tiriti o Waitangi.

To champion this commitment, we have appointed an Equity Champion dedicated to steering our initiatives towards a more inclusive healthcare environment.

 

Our Definition of Equity

Embracing an equitable approach signifies genuine care and respect for each patient, recognizing them as unique individuals with diverse needs. We pledge to deliver medical and well-being attention to every patient impartially, actively avoiding unintentional biases.

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Ensuring Patient-Centric Equity

Our commitment to equity is experienced by every patient who walks through our doors. They can expect:

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1. Warm Reception: Friendly staff who greet each patient by name, making eye contact to establish a welcoming atmosphere.

2. Comfortable Waiting Areas: Patients feel at ease in our waiting areas, ensuring a positive and stress-free environment.

3. Personal Connection: Genuine rapport with our medical professionals, fostering a sense of trust and openness.

4. Feeling Valued and Understood: Patients experience being valued, listened to, and understood by our compassionate medical professionals.

5. Informed Decision-Making: Comprehensive information about their condition, treatment options, and potential outcomes empowers patients to make informed decisions about their healthcare.

6. Open Dialogue: Patients feel confident to ask questions, fostering an open and collaborative dialogue about their health and medical care.

7. Non-Judgmental Environment: No judgment based on appearance, socio-economic status, culture, religion, or gender ensures a safe and inclusive space.

8. Unrushed Appointments: Patients are not hurried through appointments; instead, they receive the time and attention necessary for thorough care.

9. Follow-Up and Assurance: Medical professionals ensure clarity by checking understanding, answering questions, and providing assurance before the patient leaves.

 

Every patient departs our practice not only having received professional advice but also feeling satisfied with the quality of care they have received. We strive to eliminate concerns, ensuring each patient looks forward to returning for future visits, confident in the standard of healthcare provided by Veca Medical Health Centre.