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As a practice team we will ensure that patients are provided with information enabling informed decisions by:

1. Giving an explanation of the condition during the consultation.

2. Providing where possible, the available options - including non-treatment and possible outcomes.

3. Giving an overview of expected risks and side effects of treatment and procedures.

4. Providing up to date, easily understood information:

• A variety of pamphlets are available in the waiting and/or consultation rooms

• Staff have access to the internet to download/print supporting information

1. Giving an estimation of time for completion of service and treatment, wherever possible.

2. Providing access to results and investigations under the written process for the management of reporting of results to the patients, to ensure that messages to patients are consistent and understood by the team.

• Facilitating patient access to results of procedures and specialist opinions.  This is best achieved by offering a photocopy of these reports at the time of consultation and at the patient's request.

1. Informing the patient and gaining consent for any proposed participation in teaching or research.

2. For some procedures, written informed consent is gained e.g. minor surgery for others a laminated information sheet is provided to the patients along with a verbal explanation. The patient is given the opportunity to ask questions prior to giving verbal informed consent
   The patient’s medical record will have a notation stating verbal informed consent gained (keywords may be used). The completed consent form is scanned into the patient's clinical notes.